Delivery & support
Shipping a chamber from China — who does what.
Chambers ship from our factory in export crating. We check the site with you before production, quote door delivery for the US and Australia, and support you remotely after installation.
Who does what
From our factory to your room.
Site check
Before production we review the route, room, floor and power with you, using the chamber drawings.
Built, tested, crated
Your chamber is assembled and tested with its main unit, then wrapped and crated for export.
Shipped from China
For the US and Australia we can quote door delivery including taxes. The scope is written into the quotation.
Unloading & moving in
You arrange unloading, moving the chamber indoors and site readiness. We provide assembly drawings and guidance; factory assembly can be agreed separately.
Remote support
Guidance and after-sales support from our factory team, with a two-year company warranty set out in your contract. No local technicians at present.
Before it arrives
Prepare the site.
- Route — measure every door, turn, stair and lift; documented widths from 770 mm (LUMEN central body) to 1,400 mm (VISTA)
- Floor — chamber weight 500–1,185 kg plus the main unit; check upper floors
- Power — a dedicated circuit planned by a local electrician
- Room — chamber footprint plus the main unit, connections, door movement and service access
- Team — local people and equipment for unloading and carry-in; reassembly where the model requires it
Electrical, by oxygen system
| System | Supply | Rated power | Current |
|---|---|---|---|
| 10L all-in-one (standard) | 110 V / 60 Hz | 2,000 W | 20 A |
| 10L all-in-one (standard) | 220 V / 50 Hz | 1,500 W | 8 A |
| 20L all-in-one + BIBS (optional) | 110 V / 60 Hz | 2,700 W | 25 A |
| 20L all-in-one + BIBS (optional) | 220 V / 50 Hz | 2,500 W | 13 A |
Values from the model documentation. Choose the version that matches your installation; a local electrician plans a dedicated circuit.
Lead times
How long it takes — production, then the sea.
Typical figures confirmed by our factory; your quotation states the dates for your configuration and destination.
Production to dispatch
- Soft chambers (REST, DRIFT, COVE)
- about 10 daysfrom order confirmation to dispatch
- Hard-shell chambers
- about 30 daysbuilt to order; some models and configurations in about 10 days
Sea freight, port to port
- US West Coast
- about 20 days
- US Central & East
- about 35 days
- Europe
- about 35 days
- Oceania
- about 25 days
Sea freight, port to port, typical durations. Express courier takes about 10 days and is considerably more expensive — used for small items and urgent spare parts.
Payment
Two stages, set out in the pro-forma invoice.
- 70% deposit
on order confirmation — production starts when the deposit is received
- 30% balance
before shipment, once the chamber has been tested with its main unit and crated
Prices are quoted per project and destination. How ordering works
In the crate
What comes with a hard-shell chamber.
Accessories
- 2 × oxygen masksStandard oxygen masks; the BIBS mask is part of the optional 20L system.
- 2 × headsetsTwo headsets, packed with every chamber.
- 2 × door sealsTwo door seals in the crate, so a replacement is on hand.
Documents
- Operation manualHow to run a session, the touch panels and the intercom.
- Product manualSpecifications, connections and the main unit.
- Maintenance manualChecks, consumables and how to replace the parts you can change yourself.
- Company profileWho we are and what we make.
Plus the chamber, its all-in-one main unit and the options on your order. Soft chambers come with 2 oxygen masks, 4 silencers, a foldable sofa, 4 oxygen / air tubes, 2 power cords and an external pressure gauge.
If something goes wrong
Four steps, no local technician needed.
Support is remote from the factory team that built your chamber. Replacement parts are free of charge under our policy; express freight is the only cost when you need them fast.
- Tell us what happened
Send photos or a short video on WhatsApp or by email. Most issues are identified from that alone.
- Remote diagnosis
Our factory team checks it with you over a video call or messages and tells you what it is.
- Spare parts, free of charge
Replacement parts are supplied free of charge. If you need them fast, you pay only the express freight — the parts themselves stay free.
- Replacement with our guidance
Step-by-step guidance from the factory team — photos, video and the maintenance manual — for the parts you can change yourself: masks, door seals, headsets and the like.
Who supports you
FAQ
Delivery and support questions.
Do you deliver to my door?
For the US and Australia we can quote door delivery including taxes for your address; the scope is written into the quotation. For other destinations, ask us for the options.
Who installs the chamber?
You arrange unloading, moving the chamber indoors and site readiness, with a suitable local team. We provide assembly drawings and remote guidance; factory assembly can be agreed as a paid service.
Do you have local technicians?
Not at present. Support is provided remotely by our factory team — and replacement parts are supplied free of charge; if you need them fast, you pay only the express freight.
What warranty applies?
Our company warranty policy is two years. The scope, conditions and start date are set in your contract.
How long does shipping take?
Sea freight takes about 20 days to the US West Coast, about 25 days to Oceania and about 35 days to the US Central and East Coast or to Europe, port to port. Express courier takes about 10 days but is considerably more expensive, so it is used for small items and urgent spare parts.
How long before my chamber ships?
Soft chambers are dispatched about 10 days after order confirmation. Hard-shell chambers take about 30 days, built to order; some models and configurations can be ready in about 10 days.
What are the payment terms?
A 70% deposit on order confirmation, which starts production, and the 30% balance before shipment, once the chamber has been tested with its main unit and crated. The stages are set out in the pro-forma invoice.
How is the chamber packed?
Fully assembled in export crating, wrapped and secured, with its separate main unit. Dome windows are protected individually.
What should I prepare before it arrives?
The route check with drawings, a suitable floor, a dedicated power circuit planned by a local electrician (20 A at 110 V or 8 A at 220 V for the 10L system; 25 A or 13 A with 20L + BIBS), space for the main unit, and a local team for unloading and carry-in.
Get a quote
Ask for a delivery quote.
Share the model, destination address and timing. For the US and Australia we quote door delivery including taxes.
- WhatsApp +86 181 5756 5885Fastest reply · China Standard Time (UTC+8)
- contact@skelundtech.comSpecifications, drawings and documents on request
- Factory in Zhuji, Zhejiang, ChinaVisits by appointment · no public price list — quotations per project and destination